A great software company in Seattle, WA is seeking an energetic, positive, and professional Support Engineer to work closely with the support team to assist customers with technical questions and issues, support the expansion of Library of Technical Materials, and work to develop the overall technical proficiency of our companies support department.
The right candidate will be tech-minded with a strong desire for customer satisfaction. You will find a highly capable and enthusiastic team that is fun, fast paced and dedicated to our customers and each other.
GENERAL SUMMARY This role is an integral part of the Support Team. The Support Engineer fulfills an essential area of operations, but is designed to be a growth position, where motivation and enthusiasm is rewarded. The position requires a high degree of independence and self-motivation.
ESSENTIAL FUNCTIONS - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; - Answer customer questions related to Siemens products sold and supported by our team; - Identify and escalate issues per client specifications; - Maintain working knowledge of Siemens industrial technologies and other third party products; - Follow and improve standard processes and procedures; - Redirect problems to the appropriate resource; - Research required information using available resources; - Test product functionality; - Follow up and make scheduled call-backs when necessary; - Accurately process and record all transactions as required; - Support sales with technical questions; - Develop and maintain technical notes; - Be responsive to internal and external customers.
QUALIFICATIONS - Degree in Engineering or a related field or equivalent combination of education and experience; - Knowledge of industrial automation systems; - Knowledge of computer networking; - Knowledge of computer systems such as Microsoft, Linux, virtual machines, etc.; - Skill in written and verbal communication; - Skill in the operation of personal computers and the MS Office Suite; - Ability to read and comprehend technical documents and follow procedures; - Ability to demonstrate products and solve work-flow problems; - Ability to analyze data, draw conclusion and make recommendations; - Ability to self-motivate and work independently; - Ability to multi-task and thrive in a fast-paced, high-energy environment; - Ability to maintain effective working relationships.
FULL TIME - M-F Contract or Hire / or Direct Hire PAY: $25-$30 Hourly
For IMMEDIATE consideration please respond with resume to Chanele@provisional.com
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