ENGIE Insight, formerly Ecova, partners with multi-site businesses that aim to thrive in a sustainable world. With a foundation of accurate and comprehensive resource data - including energy, water, waste and telecom - we apply technology and people expertise to lower costs, drive efficiencies and reduce environmental impact. More than 1,000 customers, including 25%+ of the Fortune 500, turn to ENGIE Insight to help move their sustainable resource management initiatives forward.
ENGIE Insight's people are our greatest strength, bound by our vision to enable a sustainable world where people, organizations and the environment thrive. We are passionate about making our company and the world a better place; responsible in working with commitment and accountability; collaborative with our colleagues and clients, and agile enough to work in a dynamic, changing industry.
The wide-ranging expertise of our diverse team fuels the innovation that places us on the leading edge of the energy industry. As such, we nurture a company culturethrough training, mentoring and professional developmentthat encourages all employees to thrive. If this the kind of place you see yourself working, we invite you to join ENGIE Insight.
*This position requires that you work from our location in Spokane, Washington
**In order to be considered for the role, your resume must be attached in your application.
The Market Analytics Specialist engages with clients, internal partners and 3rdparty vendors to resolve utility discrepancies and reporting, while maximizing savings opportunities for clients.
Role Description -Resolve all bill and account edits. -Identify and resolve pre-identified unusual cost and consumption patterns, discrepancies and determine savings opportunities through working edits. -Resolve data discrepancies and monitor all cost and consumption reporting. -Analyze daily utility bills using a firm understanding of client industry, weather related usage patterns, market related changes and our internal audit process. -Coordinate and negotiate with utility personnel as needed to resolve metering, billing and rate schedule issues. -Respond to client requests in a timely manner. -Ensure summary bills are resolved and balanced for consolidations. -Complete any necessary payment research to ensure client accounts remain current and services remain on. Includes working with accounting, pcard, EFT, and internal team members. -Answer incoming calls from utilities, clients and vendors. -Support and maintain team metrics given by supervisor/manager by assisting in resolution of team issues such as shut-offs, increase in late fees or service failures as needed. -Ensure that follow-up, email, and correspondence are completed in a timely manner. -Data entry of on-going, resource and history bills as needed -Perform other duties as assigned.
Role Competencies -Requires a high school diploma or its equivalent -Requires two years of clerical and/or customer related work experience. -Other combinations of experience/education may be considered. -Ability to understand cost consumption reporting capabilities and platforms. -Ability to demonstrate mathematical and analytical aptitude. -Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE systems (including but not limited to Avi, Workflow) -Demonstrated professional oral and written communication skills. -Must be a team player, detail oriented, dependable and adaptable. -Must be flexible with schedule and available for overtime work as needed. -Participates and promotes process improvement to ensure we are effectively serving our clients. -Basic understanding of ENGIE services and offerings. -Ability to problem solve and perform root cause analysis. -Must be able to adapt to change easily.
ENGIE Insight Information Our salaries are competitive and commensurate with experience. We are a performance-based culture and have goal-based incentive programs and generous employee benefits. Our comprehensive benefit package includes medical, dental, vision insurance, life, AD&D, short- and long-term disability insurance. We also offer flexible spending accounts and 401(k) with a generous employer match.
ENGIE Insight is an equal opportunity and affirmative action employer. All qualified applicants will be considered without regard to age, race, color, national origin, ancestry, sex, sexual orientation or preference, religion, marital status, citizenship, veteran status, or physical or mental disability.
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