ENGIE Insight, formerly Ecova, partners with multi-site businesses that aim to thrive in a sustainable world. With a foundation of accurate and comprehensive resource data - including energy, water, waste and telecom - we apply technology and people expertise to lower costs, drive efficiencies and reduce environmental impact. More than 1,000 customers, including 25%+ of the Fortune 500, turn to ENGIE Insight to help move their sustainable resource management initiatives forward.
ENGIE Insight's people are our greatest strength, bound by our vision to enable a sustainable world where people, organizations and the environment thrive. We are passionate about making our company and the world a better place; responsible in working with commitment and accountability; collaborative with our colleagues and clients, and agile enough to work in a dynamic, changing industry.
The wide-ranging expertise of our diverse team fuels the innovation that places us on the leading edge of the energy industry. As such, we nurture a company culturethrough training, mentoring and professional developmentthat encourages all employees to thrive. If this the kind of place you see yourself working, we invite you to join ENGIE Insight.
*This position requires that you work from our location in Spokane, Washington.
Role Summary: Using multiple systems, the Market Accounts Specialist resolves pre-identified errors in bills and sends consolidated bills for payment. The Market Accounts Specialist sets up and closes client accounts and processes supplier information changes.
Role Description: -Set-up or close sites and/or accounts, and process supplier changes to ensure accurate data -Research and complete exceptions including unknowns, inactives, and approval to pays before reaching out to client. -Maintain accurate general ledger codes, vendor codes and any other file related data -Assist in resolution of team issues such as shut-offs, increase in late fees or service failures -Participate in conference calls and client visits/ tours and demonstrations of edits, GLs and consolidations -Complete consolidations -Contact vendors via fax or phone to update mailing addresses for existing clients when necessary -Research refund checks -Review Final Bill report and send to client for review. -Ensure summary bills are resolved and balanced for consolidations -Complete any necessary payment research to ensure client accounts remain current and services remain on. Includes working with accounting, pcard, EFT, and internal team members -Answer incoming calls from utilities, clients and vendors -Understand all cost and consumption reporting capabilities of reporting platforms -Ensure that follow-up, email, and correspondence are completed in a timely manner -Support and maintain team metrics given by supervisor/manager -Create and maintain strong relationships -Data Entry of on-going, resource and history bills as needed -Resolve all bill and account edits as needed -Perform other duties as assigned
Role Competencies: -Requires a high school diploma or its equivalent -Basic understanding of GL's and account set up preferred -Requires two years of clerical and/or customer related work experience -Other combinations of experience/education may be considered -Must have solid strong computer skills, to include familiarity with Word, Excel, Outlook and Internet and several customized ENGIE systems (including but not limited to Avi, Workflow) -Must have excellent phone skills and customer service -Must be able to organize, prioritize, and use time management tools -Ability to demonstrate basic mathematical aptitude -Demonstrated excellent oral and written communication skills -Must be a team player who is detail oriented, dependable and adaptable -Must be flexible with schedule and available for overtime work as needed -Ability to be proactive in order to provide superior service to clients -Basic understanding of ENGIE services and offerings -Basic understanding of client accrual files and reporting -Must be able to adapt to change easily
ENGIE Insight Information Our salaries are competitive and commensurate with experience. We are a performance-based culture and have goal-based incentive programs and generous employee benefits. Our comprehensive benefit package includes medical, dental, vision insurance, life, AD&D, short- and long-term disability insurance. We also offer flexible spending accounts and 401(k) with a generous employer match.
ENGIE Insight is an equal opportunity and affirmative action employer. All qualified applicants will be considered without regard to age, race, color, national origin, ancestry, sex, sexual orientation or preference, religion, marital status, citizenship, veteran status, or physical or mental disability.
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ENGIE Insight, formerly Ecova, partners with multi-site businesses that aim to thrive in a sustainable world. With a foundation of accurate and comprehensive resource data - including energy, water, waste and telecom - we apply technology and people expertise to lower costs, drive efficiencies and r... More