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Spokane, WA, US(change)
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  • Customer Service & Technical Support Specialist

A Spokane Manufacturing company is seeking a Customer Service & Technical Support Specialist to join their team!

Job Responsibilities:

Receive and process purchase orders accurately and promptly
Prepare the necessary documentation for the order entry process
Determine customer requirements and expectations in order to recommend specific delivery options and product solutions
Obtain accurate information from internal resources relating to expected customer delivery dates and Lead Times
Enter Sales Orders timely and accurately per standard procedures
Monitor scheduled shipment dates to ensure timely delivery and expedite orders as needed
Setup and maintain customer files
Follow up on information and sales leads
Prepare and enter customer quote data
Ensure that all necessary information to perform the quotation is present, accurate and delivered to internal quote resources
Coordinate and lead �Planning for Product Realization" projects
Monitor and ensure customer quotations are complete and delivered on time
Expedite customer's service and product related communications and record, evaluate, and distribute critical information to all levels of the organization as needed.
Contact customers following sales to ensure ongoing customer satisfaction
Act as liaison using effective communication techniques between the customer, engineering, estimating, and production groups
Use concise, professional writing and verbal communication techniques at all times to insure internal and external customer satisfaction

Pay: DOE

For IMMEDIATE consideration, please respond with resume to Savannah@provisional.com
Customer Service & Technical Support Specialist
Liberty Lake
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Posted December 13, 2017

  • Canada
  • United States
  • 5 miles
  • 25 miles
  • 50 miles
  • 100 miles
  • Unlimited