Purpose of Job The Call Center Supervisor will provide outstanding customer service at all points of contact continuing to provide resources based on patients health care needs and providing leadership to the call center team as follows:
Essential Duties and Responsibilities - Provides excellent customer service as first point of contact for CHAS. - Trains and supervises call center staff. - Coaches and develops staff that encourages teamwork and employee engagement. - Performs data compilation, reporting and tracking functions related to call center metrics. - Performs many Call Center Representative duties. - Performs other duties as assigned.
Qualifications Education/Experience: HS diploma or equivalent required. Experience working in call center or customer service required. Supervisory experience preferred. Experience with call center metrics preferred.
Skills: Excellent interpersonal, listening, verbal and written communication skills required. Computer skills required. Ability to document information electronically clearly and efficiently, using medical terminology and accurate spelling required. Ability to organize and lead a team of people to accomplish goals required. Compassion for patients required.
Physical Demands While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Yakima Valley Farm Workers Clinic
Unify Community Health at Northeast Community Center
Assist patients and keep the dental front office running smoothly.
JT Progra... More
APPLICATION DEADLINE: Open until filled
Portland General Electric values the energy of teamwork, diversity, and innovation to provide our customers with safe and reliable power. As Oregons largest provider of electric service, PGE is helping to shape Oregons energy future.
What is it like to wo... More